Biggwin Live Terms and Conditions — Your Rights and Responsibilities

1 General Terms and Conditions & Acceptance

Biggwin Live is an international online gaming and Sports Betting platform. These Terms and Conditions ("Terms") constitute a legally binding agreement between Biggwin Live and its users. By accessing or using our website or app, you automatically agree to these Terms.

Although these Terms are written in Bengali, the English version shall prevail in all legal matters. Biggwin Live reserves the right to amend these Terms at any time, with at least 7 days' notice given to users before changes take effect.

• These Terms apply to all Biggwin Live services.
• Using your account constitutes full acceptance of the Terms and Conditions.
• If you do not agree to these terms, please refrain from using the platform.
• Biggwin Live reserves the right to refuse any user's account without legal obligation.

2 Account Registration & Management

To register an account with Biggwin Live, you must provide accurate and complete information. Each individual is permitted to hold only one account. If multiple accounts belonging to the same person are detected, all accounts will be closed and balances may be forfeited.

The following details must be provided accurately at the time of registration:

• Full Name: As per your National ID card or passport.
• Date of Birth: A valid date of birth is required for 18+ verification.
• Mobile Number: Active and your own number.
• Email Address: An active and regularly used email address.
• Password: Use a strong password and never share it with anyone.

You are solely responsible for the security of your account. If you detect any unauthorized access, please contact Biggwin Live support immediately.

3 Age Verification & KYC Process

You must be at least 18 years old to play on Biggwin Live. Participation by minors is strictly prohibited. We may request proof of identity at any time to verify your age.

KYC (Know Your Customer) As part of the verification process, you may be required to submit the following documents:

• Scanned copy of National ID (NID) or passport.
• A selfie with a recent photo.
• Proof of address (bank statement or utility bill).
• Payment method verification details.

Withdrawals may be restricted until KYC is completed. The KYC process is typically completed within 24 to 72 hours. Biggwin Live keeps all your documents strictly confidential.

4 Deposit & Withdrawal Policy

Biggwin Live supports the most popular payment methods in Bangladesh. Deposits are generally credited to your account instantly. The following rules apply to withdrawals:

• Minimum Deposit: BDT 500 (bKash, Nagad, Rocket).
• Minimum Withdrawal: BDT 1,000।
• Maximum Daily Withdrawal: BDT 5,00,000।
• Withdrawal Time: Usually between 15 minutes and 24 hours.
• The same payment method must be used for both deposits and withdrawals.
• Payments to third-party accounts are not permitted.

For any deposit or withdrawal issues, please notify our support team. Biggwin Live reserves the right to review any suspicious transactions in compliance with anti-money laundering regulations.

5 Bonus & Promotion Terms

Biggwin Live offers a variety of bonuses and promotions. Each bonus comes with its own terms that must be met. Please read the applicable terms carefully before claiming any bonus.

• Wagering Requirement: Each bonus comes with specific wagering requirements. Typically, you must wager 15–35 times the bonus amount.
• Duration: Most bonuses are valid for 7–30 days.
• Game Restrictions: Some bonuses are only valid on specific games.
• Multiple Bonuses: Multiple bonuses cannot be active at the same time.
• Any misuse or manipulation of bonuses will result in forfeiture of the bonus and any associated winnings.

Biggwin Live reserves the right to modify, suspend, or cancel any bonus offer at any time. In the event of any bonus-related dispute, Biggwin Live's decision shall be final.

6 Gaming Rules & Fairness

All games on Biggwin Live operate using certified Random Number Generator (RNG) technology, ensuring that every game outcome is completely fair and random. Our gaming systems are regularly audited by independent third-party auditors.

• Winners in Sports Betting are determined based on official results.
• If a game is cancelled due to a technical error, all wagers will be refunded.
• If you get disconnected during a live game, the result will be calculated based on the last confirmed state.
• In the event of any ambiguity in game rules, Biggwin Live's interpretation shall be final.
• The cashout feature is available subject to specific terms and conditions.

7 Prohibited Activities

The following activities are strictly prohibited on Biggwin Live. Violations will result in immediate account closure and all balances may be forfeited:

• Multiple Accounts: Creating multiple accounts for the same individual.
• Bonus Abuse: Exploiting the bonus system to gain an unfair advantage.
• Fraud: Registering or transacting using false information.
• Technical Hacking: Manipulating games using software or technical exploits.
• Money Laundering: Using the platform for money laundering purposes.
• Parlay Betting: Coordinated betting across multiple accounts.
• Third-Party Software: Use of automated betting bots or scripts.

8 Account Closure & Suspension

You may close your Biggwin Live account at any time by contacting our support team. Please withdraw your balance before requesting account closure.

Biggwin Live may suspend or close an account for the following reasons:

• If the Terms and Conditions are violated.
• Registering with false information.
• If suspicious financial activity is detected.
• KYC verification has not been completed.
• Accessing the platform from a restricted country or region.

Upon account closure, any valid balance will be refunded within 30 business days, provided no violations have occurred.

9 Responsible Gaming Policy

Biggwin Live is deeply committed to responsible gaming. We encourage our users to treat gaming as a form of entertainment, not a source of income. To support this, we provide the following tools:

• Deposit Limits: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Gaming is automatically suspended once a set loss limit is reached.
• Session Timer: Track how long you have been playing.
• Cooling-Off Period: Temporarily suspend your account for a specified period.
• Self-Exclusion: Close your account for an extended break.

If you feel that gaming is getting out of control, please contact our Responsible Gaming Visit the page or contact support.

10 Dispute Resolution Process

If you have a dispute or complaint, please contact our support team first. We always aim for a friendly resolution. The dispute resolution process is as follows:

• Step 1: Please notify our support team via live chat or email.
• Step 2: The support team will provide an initial response within 48 hours.
• Step 3: Complex matters will be escalated to the senior team and resolved within 7 business days.
• Step 4: If you are unsatisfied with the resolution, you may escalate to a neutral third-party arbitration.

In disputes relating to game outcomes, server logs and game records shall serve as conclusive evidence. The relevant amount may be placed on temporary hold during the dispute process.

11 Changes & Updates to Terms and Conditions

Biggwin Live reserves the right to update these Terms and Conditions at any time. For significant changes, users will be notified via email or through the platform at least 7 days before the changes take effect.

• Continued use of the platform after updated terms take effect will be considered acceptance of the new terms.
• If you do not agree to the changes, you may request to close your account.
• The date of the last update will always be displayed at the top of this page.

12 Contact & Support

If you have any questions or feedback regarding these Terms and Conditions, please get in touch with us. Biggwin Live's support team is available 24 hours a day, 7 days a week.

• Live Chat: Live chat with us directly on the website.
• Email: [email protected] (for general inquiries).
• FAQ: For answers to common questions FAQ Page View.

We value every user's experience and strive to resolve any issues as quickly as possible.