Biggwin Live Privacy Policy — Your Data, Our Responsibility

1 What Information We Collect

We collect certain information when you create an account and use our services on Biggwin Live. This data is collected solely to provide you with the best possible gaming experience. We do not collect any unnecessary information.

Personal Identification Information:

• Full name (as it appears on your national ID).
• Date of birth (for age verification).
• Mobile number and email address.
• Residential address.
• National ID or passport number (for KYC verification).

Financial Information:

• BKash, Nagad, or Rocket number.
• Bank account details (where applicable).
• Transaction history.

Technical Information:

• IP address and device information.
• Browser type and operating system.
• Session duration and login history.
• Gaming activity logs.

2 How We Use Your Information

Biggwin Live uses your information only for specific, legitimate purposes. We never use your data for irrelevant advertising or any other commercial interest.

• Account Management: For registration, login, and profile updates.
• Service Delivery: To keep gaming, betting, and payment services running.
• Ensuring Security: To prevent fraud, money laundering, and hacking.
• Customer Support: To address your complaints and inquiries.
• Legal Obligations: To meet regulatory requirements.
• Service Improvement: Analyzed to improve your gaming experience.
• Promotional Communications: To inform you of bonuses and offers, with your consent.

3 How Long Your Data Is Retained

Biggwin Live does not retain your data beyond what is necessary. All information is kept while your account remains active. After account closure, certain data may be retained for a defined period as required by law.

• Account Information: Up to 5 years after account closure.
• Financial Transaction Information: 7 years under Anti-Money Laundering regulations.
• Cookie Data: At end of session or after a maximum of 1 year.
• Communication Log: 2 years for customer service purposes.

Once the retention period ends, data is permanently deleted or anonymized so that no individual can be identified.

4 When Your Data Is Shared

Biggwin Live does not generally share your information with anyone. However, data may be shared in the following limited circumstances:

• Payment Processor: Necessary information is shared with bKash, Nagad, or your bank to complete transactions. They operate under our privacy agreement.
• Law Enforcement Agencies: Information may be disclosed to government authorities if required by a court order or legal obligation.
• KYC Verification Provider: Limited data is shared with authorized third parties for identity verification purposes.
• Fraud Prevention Service: For cybersecurity and fraud detection.

5 Cookie Policy

Biggwin Live uses cookies on its website. Cookies are small text files stored in your browser. They help enhance your gaming experience.

Types of cookies we use:

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: Remembers your preferences and language settings.
• Analytics Cookies: To understand how you use the site (optional).
• Performance Cookies: Monitors page loading and gaming performance.

You can disable optional cookies from your browser settings. However, disabling essential cookies may cause the site to not function properly.

6 Third-Party Services

Biggwin Live works with a select group of trusted third-party service providers that help us run our platform effectively. Each third party follows its own privacy policy and is bound by a contractual agreement with us.

• Payment Gateway: bKash, Nagad, Rocket, and banking partners.
• Game Provider: International game software companies.
• KYC Verification: Identity verification agency.
• Web Analytics: For monitoring site performance.
• Security Services: To detect and prevent cyber threats.

We have a data protection agreement in place with each of these service providers. They may not use your information without our authorization.

7 Children's Privacy

Biggwin Live is strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

• Age is verified at the time of registration.
• If an account is found to belong to someone under 18, it will be closed immediately.
• All associated data will be permanently deleted.

If you suspect a minor is using our platform, please notify our support team.

8 Your Data Rights

You have full control over your personal data on Biggwin Live. We comply with GDPR and international data protection laws.

• Right to Know: You can request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Data Portability: You can request your data in a machine-readable format.
• Opt-Out: You can opt out of marketing communications.

To exercise any of these rights, email our support team. We will respond within 30 days.

9 Security Measures

Biggwin Live uses industry-leading security technology to protect your information. Our security team is on watch 24/7.

• SSL/TLS Encryption: All data transfers are encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall: Advanced network protection.
• Regular Security Audits: Regularly audited by a team of third-party experts.
• Data Backup: Data is backed up across multiple secure locations.
• Incident Response: A rapid response plan is in place for any security incidents.

In the event of a security incident, we will notify affected users within 72 hours and take all necessary action.

10 Privacy Policy Updates

Biggwin Live may update this Privacy Policy from time to time. Changes may occur due to legal requirements, the introduction of new services, or security improvements.

• Users will be notified of significant changes via email or through the platform.
• The effective date of the revised policy will be displayed at the top of this page.
• Continued use of the site after any changes will be considered acceptance of the updated policy.
• If you do not agree to the policy, you may request that your account be closed.

Previous versions of our Privacy Policy are kept on file and can be provided upon request.

11 Contact Us

For any questions, concerns, or requests regarding our Privacy Policy, please reach out to our dedicated privacy team. We always aim to respond promptly and effectively.

• Live Chat: Live chat on our website — available 7 days a week, 24 hours a day.
• Email: [email protected]
• For general inquiries: FAQ Page View.

Send your data deletion or correction request by email. We will respond within 30 days of receiving your request.